If you have an issue with your account, subscription, payment, or international route connection, submit a ticket from the user panel. Your report and follow-up replies stay in one place for easy tracking.
The user panel ticket system is currently the official support channel. Email and Telegram are not configured in the site's verified service information, so no unconfirmed addresses or accounts are displayed.
Use it for account access, subscription status, payment records, refund inquiries, client imports, and international route connection issues. After submitting a ticket, you can view its status and replies in the user panel.
Response expectations: Tickets are handled in queue order; follow the status and replies shown in the user panel. Providing complete information helps reduce follow-up questions.
Go to Ticket Center →No contact email is currently published. Do not send account, subscription, or payment details to unverified addresses; submit them through the user panel ticket system instead.
Response expectations: There is currently no public email channel available, so replies cannot be arranged by email. Please use the Ticket Center instead.
Use Ticket Support →No official Telegram account is currently published. Do not rely on search results or forwarded messages to verify a contact; submit official requests through the user panel.
Response expectations: There is currently no Telegram channel available, so replies cannot be arranged there. Refer to the ticket record for updates.
Submit an Official Request →A clear description is easier to troubleshoot than simply writing “Unable to connect.” Provide the following details as relevant, and do not include sensitive information unrelated to the investigation.
First indicate whether the issue concerns your account, subscription, payment, refund, client import, or route connection. If it involves a subscription plan, you may include its name, but do not paste the subscription URL on a public page.
State the platform you are using, such as Windows, macOS, iOS, Android, or Linux, and indicate where the problem occurs in the client. If the page shows an error message, submit it exactly as displayed.
For route issues, include the selected region, route type, destination, approximate time of the problem, and what happened after switching routes. This helps distinguish local network, client configuration, and route-selection factors.
Screenshots should include the error message and relevant settings area. Before submitting, check the image for passwords, complete subscription URLs, payment credentials, or other unrelated information.
Check the site's documentation first for common configuration and billing questions. When you need to verify account status, order records, or a specific connection, submit the relevant details through a ticket.